Ironbrew Kitchen Equipment

42 Clerkenwell Road

London EC1M 5PS

United Kingdom

Tel: +44 20 7483 6291

Email: info@domain.com

Terms of Service

Last updated: 18 December 2024

Introduction and Scope

These Terms of Service govern your use of the Ironbrew website and services related to professional kitchen equipment solutions. By accessing our website or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

This document outlines the relationship between Ironbrew and users of our website or clients of our kitchen equipment services. It covers website usage, service provision, intellectual property rights, and the mutual obligations that apply when you interact with our business. These terms work alongside our Privacy Policy and other specific agreements that may apply to particular services.

Website and Service Usage

Acceptable Use Policy

Our website provides information about kitchen equipment services available throughout Great Britain. You may use our website to research equipment options, learn about our methodology, review results from previous projects, and contact us regarding potential kitchen equipment requirements.

Acceptable uses include browsing content, submitting enquiries through provided contact methods, downloading publicly available information, and engaging with our consultative services when you have genuine equipment requirements. We expect all users to interact with our website and services in good faith and for lawful purposes.

Prohibited Activities

To maintain service quality and protect all users, certain activities are prohibited when using our website or services:

Attempting to gain unauthorised access to any part of the website, systems, or networks
Introducing viruses, malware, or other malicious code that could damage our systems or other users' devices
Scraping, harvesting, or automatically extracting content from our website without permission
Impersonating Ironbrew, our employees, or claiming false affiliation with our business
Using our services for illegal purposes or in violation of applicable regulations
Interfering with other users' ability to access or use our services
Submitting false information through enquiry forms or misrepresenting project requirements

Service Access Requirements

Access to our website requires an internet connection and compatible web browser. Certain features may require JavaScript to be enabled. Mobile users may experience variations in functionality based on device capabilities. We strive to maintain continuous website availability, but cannot guarantee uninterrupted access during maintenance periods or technical difficulties.

Service Provision and Standards

Equipment Consultation Services

Our consultative approach involves assessing your kitchen requirements, discussing equipment options from established manufacturers, and providing guidance based on decades of London installations. Information provided during consultations reflects our professional judgment based on experience, but specific equipment performance depends on multiple factors including proper installation, operational practices, and maintenance adherence.

Equipment Specification and Selection

We provide equipment specifications based on your stated requirements, kitchen parameters, and budget considerations. Final equipment selection decisions rest with you as the client. Whilst we recommend equipment based on suitability for specific applications, manufacturers may modify specifications, and availability can fluctuate based on supply conditions.

Installation Coordination

Installation services are subject to separate agreements that detail specific scope, timing, and costs. All installations comply with relevant British Standards and manufacturer requirements. Completion timelines depend on equipment availability, site conditions, and coordination with other trades when necessary.

Maintenance and Support Services

Maintenance agreements specify service frequency, response times, and coverage parameters. Service provision depends on parts availability from manufacturers and may require scheduling adjustments for complex repairs. We maintain records of all service visits and equipment performance data.

Service Availability and Modifications

Website Availability

Whilst we aim to maintain continuous website availability, occasional interruptions may occur for maintenance, updates, or due to factors beyond our control. We conduct scheduled maintenance during off-peak hours when possible and provide advance notice for planned extended outages affecting service booking or consultation scheduling features.

Service Geographic Scope

Our primary service area encompasses London and surrounding regions, with selective projects throughout England, Wales, and Scotland depending on scope and requirements. Service availability in specific locations may vary based on current operational capacity and travel considerations. Geographic restrictions apply to certain maintenance services requiring regular site attendance.

Equipment Availability

Equipment availability depends on manufacturer production schedules, supply chain conditions, and market demand. Lead times vary by equipment type and specification requirements. We provide estimated delivery timeframes during the specification process, but actual delivery may be affected by factors outside our control.

Service Modifications

We reserve the right to modify, discontinue, or introduce new services based on market conditions, operational requirements, or business decisions. Existing service agreements remain honoured according to their terms. Website content, service descriptions, and equipment information may be updated without prior notice to reflect current offerings and industry developments.

Intellectual Property Rights

Our Content Ownership

All content on the Ironbrew website, including text, images, graphics, logos, design elements, and layout, is owned by Ironbrew or used with permission. This content is protected by copyright, trademark, and other intellectual property laws. The Ironbrew name, logo, and associated branding are our trademarks and may not be used without explicit written permission.

Permitted Use of Content

You may view, download, and print content from our website for personal, non-commercial use when evaluating kitchen equipment services. You may share links to our website content through standard web sharing mechanisms. Commercial use, reproduction, or distribution of our content requires written permission.

Third-Party Content

Equipment specifications, manufacturer information, and technical documentation may be owned by respective manufacturers and suppliers. Links to external websites do not imply endorsement, and we're not responsible for third-party content. Equipment images may be provided by manufacturers for illustrative purposes.

Client-Provided Information

Information you provide through enquiry forms, consultations, or project discussions remains your property. By sharing project requirements and specifications with us, you grant permission to use this information for providing requested services, maintaining records, and improving our service offerings. We do not claim ownership of your project concepts or kitchen designs.

Pricing and Payment Terms

Equipment and service pricing is provided through detailed quotations following consultation and specification development. Prices reflect current market conditions, equipment availability, and project scope requirements. All prices are quoted in British pounds sterling (GBP) and exclude VAT unless stated otherwise.

Price Validity: Quotations remain valid for the period specified within them, typically 30 days from issue date. Equipment pricing may be subject to change based on manufacturer pricing adjustments or currency fluctuations affecting imported equipment.

Payment Terms: Specific payment terms are detailed in individual service agreements and vary based on project scope. Deposit requirements typically range from 30% to 50% for equipment orders, with balance due upon installation or delivery completion.

Additional Costs: Quotations may not include costs for site preparation work, utility upgrades, building modifications, or ancillary equipment unless specifically mentioned. These requirements are identified during site assessment and quoted separately when necessary.

Warranties and Service Guarantees

Equipment supplied by Ironbrew is covered by manufacturer warranties, which we administer on behalf of clients. Our installation work carries a separate workmanship warranty covering labour and installation quality. Warranty terms are detailed in individual service agreements and vary based on equipment type and manufacturer policies.

Standard Coverage: Our typical installation warranty covers parts and labour for two years from project completion. Manufacturer warranties for equipment typically range from one to five years depending on equipment category and specification.

Warranty Exclusions: Warranties do not cover damage from misuse, lack of maintenance, unauthorized modifications, or use beyond equipment design parameters. Normal wear and consumable parts may have limited coverage as specified by manufacturers.

Maintenance Requirements: Many manufacturer warranties require regular maintenance according to specified schedules. Failure to maintain equipment appropriately may void warranty coverage. We provide maintenance services that fulfil these requirements and maintain documentation.

Limitations and Disclaimers

Our services involve providing professional guidance and equipment supply based on stated requirements. However, certain limitations apply to our responsibilities and the scope of assurances we can provide regarding equipment performance and project outcomes.

Professional Guidance: Equipment recommendations reflect our professional judgment based on experience, but cannot guarantee specific operational results. Actual equipment performance depends on proper use, maintenance, operator skill, ingredient quality, and operational conditions.

Information Accuracy: We strive to maintain accurate website content and equipment specifications, but information may contain errors or become outdated. Always verify critical specifications during the quotation process before making purchasing decisions.

Third-Party Equipment: Equipment performance characteristics reflect manufacturer specifications. We select reputable manufacturers but cannot control manufacturing quality beyond standard industry inspection processes.

Limitation of Liability

To the extent permitted by law, our liability for any claims arising from services provided or website use is limited. These limitations protect both parties whilst ensuring fair treatment in the event of genuine issues requiring remedy.

Direct Damages: Our liability for direct damages arising from service provision is limited to the fees paid for the specific service giving rise to the claim. This limitation applies except in cases of gross negligence or wilful misconduct.

Consequential Damages: We are not liable for indirect, consequential, or incidental damages including lost profits, business interruption, or operational losses. This exclusion applies regardless of whether such damages were foreseeable.

Force Majeure: Neither party is liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, strikes, supply chain disruptions, or governmental actions.

Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales, unless alternative resolution is mutually agreed.

Dispute Resolution: We encourage resolving disputes through direct communication before pursuing formal legal action. Contact us to discuss concerns, and we'll work toward a fair resolution that considers both parties' perspectives.

Severability: If any provision of these terms is found unenforceable, the remaining provisions continue in full effect. Unenforceable provisions will be modified to the minimum extent necessary to make them enforceable whilst preserving intent.

Modifications to These Terms

We may update these Terms of Service periodically to reflect changes in our services, legal requirements, or business practices. When material changes are made, we'll update the "Last updated" date at the top of this page. Significant changes may be communicated through email to clients with active service agreements.

Continued use of our services following changes to these terms constitutes acceptance of the updated provisions. We recommend reviewing these terms regularly to stay informed about the agreements governing your use of our services.

Questions About These Terms?

If you have questions about these Terms of Service, require clarification about specific provisions, or wish to discuss how they apply to your situation, please contact us using the information provided at the top of this page. We respond to all enquiries within two business days.